Privacy Policy

This Privacy Policy describes how Pandaxis and its operating entity, [Insert legal entity name] (“Pandaxis,” “we,” “us,” or “our”), collect, use, disclose, and protect personal information when you visit or interact with our website at pandaxis.com and related pages, submit inquiries, request quotations, purchase products or services, communicate with our team, or otherwise engage with us online or offline (collectively, the “Services”).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information collected through:

Our website and landing pages
Contact forms and quote request forms
Email, phone, messaging, and support communications
Product, logistics, installation, and service inquiries
Marketing subscriptions and event registrations
Any related digital services operated by or on behalf of Pandaxis

This Privacy Policy does not apply to third-party websites, platforms, or services that we do not own or control, even if they are linked from our website.

2. Information We Collect

We may collect the following categories of information:

Information you provide directly

When you contact us, request a quote, place an order, or communicate with our team, we may collect:

Name
Company name
Job title or role
Email address
Phone number
Country, city, and business address
Billing and shipping details
Product interests and application requirements
Machine specifications, drawings, files, or project details you submit
Service, warranty, logistics, and support communications

Information collected automatically

When you use our website, we may automatically collect certain technical and usage data, such as:

IP address
Browser type and version
Operating system and device type
Pages viewed and time spent on pages
Referring URLs and navigation paths
Date and time of visits
Cookies, analytics identifiers, and similar tracking data

Transaction and operational information

If you purchase from us or move forward with a project, we may collect information needed to support business operations, including:

Quotation and order records
Payment status and transaction references
Shipping and delivery information
Installation and commissioning details
After-sales support, maintenance, and warranty records

We do not intentionally request sensitive personal information unless it is necessary for a specific legal or operational purpose.

3. How We Use Personal Information

We may use personal information for the following purposes:

To respond to inquiries and quote requests
To recommend suitable machinery, configurations, or solutions
To process orders, payments, delivery, installation, and support activities
To communicate about products, pricing, lead times, project status, and service matters
To manage customer, distributor, supplier, and partner relationships
To improve our website, product offering, and customer experience
To conduct analytics, internal reporting, and business planning
To send marketing communications where permitted by applicable law
To detect, prevent, or investigate fraud, abuse, or security incidents
To comply with legal, regulatory, tax, accounting, and contractual obligations
To establish, exercise, or defend legal claims

4. Legal Bases for Processing

If data protection laws such as the GDPR or UK GDPR apply, we may process personal information under one or more of the following legal bases:

Performance of a contract or steps taken at your request before entering into a contract
Our legitimate interests, including operating and improving our business and Services
Your consent, where required by law
Compliance with a legal obligation

5. Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

Operate and secure the website
Remember preferences
Analyze traffic and user behavior
Improve website performance and functionality
Support marketing and remarketing activities, where permitted

You can control cookies through your browser settings and, where available, our cookie consent tools. Disabling certain cookies may affect website functionality.

6. How We Share Information

We may share personal information with the following categories of recipients when reasonably necessary:

Website hosting, analytics, CRM, and IT service providers
Payment processors and financial service providers
Shipping, logistics, customs, warehousing, and fulfillment partners
Installation, maintenance, technical support, or authorized service partners
Distributors, dealers, or regional representatives where relevant to your inquiry or project
Legal, accounting, insurance, and professional advisers
Courts, regulators, law enforcement, or other authorities when required by law
Buyers, investors, successors, or counterparties in connection with a merger, acquisition, restructuring, or asset transfer

We do not sell personal information in the ordinary course of our business.

7. International Data Transfers

Pandaxis may operate internationally. As a result, personal information may be transferred to and processed in countries other than the country where it was collected. Where required by law, we will take reasonable steps to use appropriate safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

Respond to your requests
Manage commercial relationships and service history
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes and enforce agreements

Retention periods may vary depending on the nature of the information and the reason it was collected.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request portability of certain personal information
Lodge a complaint with a competent data protection authority

To exercise any of these rights, please contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.

10. Marketing Communications

If you subscribe to newsletters or marketing communications, we may send updates about products, services, promotions, events, or company news. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Children’s Privacy

Our Services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. Your continued use of the Services after any update becomes effective constitutes acceptance of the revised Privacy Policy to the extent permitted by law.

15. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact:

Pandaxis

Email: info@pandaxis.com