Privacy Policy

Effective Date: May 26, 2026

Welcome to Pandaxis. We are a premier provider of high-precision CNC machinery, industrial automation equipment, and smart manufacturing software solutions. This Privacy Policy details our commitment to data security and outlines how we collect, process, use, and safeguard your information when you visit our website, purchase our CNC equipment, utilize our technical support services, or operate our mobile apps. The App and all related digital services are fully developed, owned, and operated by Pandaxis.

This Privacy Policy applies to:

Website:

https://www.pandaxis.com/

Apps:

Pandaxis https://play.google.com/store/apps/details?id=com.pandaxis.official

CNC Dictionary https://play.google.com/store/apps/details?id=com.pandaxis.cncdictionary

1. Information We Collect

To deliver professional-grade manufacturing solutions, guarantee secure equipment operation, and optimize our digital machine-control interfaces, Pandaxis collects the following categories of information:

  • Corporate & Contact Credentials: Name, professional email address, telephone number, job title, and company details (crucial for processing B2B machinery procurement, OEM/ODM customizations, and industrial service contracts).
  • Mobile Application Data & Device Permissions: To ensure seamless wireless interactions between the mobile applications and your physical CNC machinery, the App requests specific hardware access including:
    • Bluetooth and Local Network: Required to discover, pair with, configure, and monitor your Pandaxis CNC machines, laser cutters, or smart controller hubs locally.
    • File Storage / Photo Library: Necessary for importing G-code files, CAD/CAM design schematics, or equipment parameters directly from your mobile device into the App, or for saving machine log archives.
    • Geographic Location: Utilized for mapping nearby service centers, confirming localized equipment installation coordinates, and matching regional industry standards.
    • App Diagnostics & Telemetry: Operating system version, hardware model, system crash logs, and anonymized performance metrics, used exclusively to ensure the App’s execution stability in rigorous industrial environments.
  • CNC Operational Data: Machine runtimes, feed rates, spindle logs, error codes, and operational status metrics synchronized via our smart monitoring systems to facilitate predictive maintenance.
  • Web & Analytical Information: Standard network log data, browser specifications, and IP addresses collected via cookies to optimize our online portals, technical documentation databases, and customer inquiry interfaces.

2. How We Utilize Your Information

We process your data strictly to fulfill corporate agreements, maintain operational safety, and improve our engineering systems:

  • Machinery Control & App Functionality: To ensure the uninterrupted, secure, and accurate technical operation of our apps and its connected CNC hardware.
  • Technical Support & Predictive Maintenance: To troubleshoot mechanical or software anomalies, deliver targeted firmware updates, and provide customized engineering support.
  • Industrial R&D Innovation: Analyzing aggregated, non-identifiable machine telemetry and software logs to refine our motion control algorithms, improve structural precision, and develop next-generation smart controllers.
  • Commercial Communications: Distributing critical safety advisories, technical bulletins, and announcements regarding new CNC toolpath innovations or product series.

3. Data Disclosures and Transfers

Pandaxis maintains a rigorous standard against selling user data to third parties. Information is only shared with trusted entities to execute essential operational tasks:

  • Logistics & Installation Partners: Rigging, freight, and heavy-machinery transport companies tasked with handling international shipping and physical workshop installations.
  • Global Infrastructure Providers: Secure enterprise cloud and software vendors who host our database servers, assist in debugging code, or handle push notification delivery frameworks.
  • Legal Compliance: We reserve the right to disclose data when required by legally binding subpoenas, court orders, or government regulations to protect our intellectual property, patents, and operational integrity.

4. Industrial-Grade Data Protection

We treat your intellectual property, CAD designs, and corporate data with the highest degree of security. Just as our physical machinery adheres to strict industrial safety standards, our digital architecture employs comprehensive network encryption (including TLS/SSL), firewall configurations, and strict access control layers to prevent data breaches or unauthorized access.

5. Cross-Border Data Operations

As an international enterprise serving manufacturing hubs worldwide, the information we collect may be transferred, stored, and processed across regional database servers globally. We utilize standard contractual clauses and recognized international transfer mechanisms to guarantee your personal and technical data remains protected under equivalent international safety guidelines.

6. Cookie Architecture

Our website utilizes cookies to remember your interface preferences, authenticate client portal access, and analyze traffic trends. You can manage or completely disable cookie tracking via your local web browser preferences at any time.

7. User Rights & Data Autonomy

Depending on your geographic location or national jurisdiction, you may hold rights to request access to your records, seek data rectifications, or command complete erasure of your personal details from our active databases.

8. Contact Channel

For any technical questions, feedback, or data privacy requests concerning this Privacy Policy, please contact our administrative team directly:

Email: info@pandaxis.com